Delete your FitCrave account

This page explains how to delete your FitCrave consumer account or your FitCrave Partner delivery account. You do not need to sign in to read this page.

FitCrave consumer app (recommended)

If you use the FitCrave mobile app, you can delete your account permanently in the app without emailing support:

1. Open FitCrave and sign in.
2. Go to Profile → Delete account (also available under Help & Support).
3. Confirm deletion. Your account and associated personal data are removed.

Email request (website / Partner / no app access)

1. Send an email to charan@fitcrave.co.
2. Use the subject line: FitCrave account deletion request (consumer) or FitCrave Partner account deletion request (delivery).
3. In your message, include how you sign in. Consumer: phone number, Google, or Apple. Partner: the mobile number you sign in with, plus your name and kitchen if you know them.
4. We will verify your request and complete account deletion within 7 business days.

FitCrave Partner accounts

Deleting a Partner account removes or anonymizes your delivery-partner profile (name, phone, sign-in record, vehicle, kitchen assignment, online status, last location, bank details, driving licence and selfie, and push token). Proof-of-delivery photos and location points already attached to completed orders may be retained with the order for food-safety, refund, and fraud records, or anonymized. Per-trip pay and payout records are kept for as long as tax law requires. Kitchen managers can also deactivate your login without a full deletion.

What we delete

After your request is verified, we delete or anonymize your account and associated data, including where applicable:

• Your authentication record and account credentials (Firebase Authentication).
• Your profile and app data stored for your account (for example, Cloud Firestore documents under your user ID, such as daily stats, workout logs, and chat sessions).
• Community data tied to your account on our servers (for example, MongoDB profile, posts, and comments linked to your Firebase user ID).
• Media you uploaded for community features, where stored in our storage systems (for example, Firebase Cloud Storage).
• Meal, workout, and health data associated with your account on our backend services.
• FitCrave Partner profile data (name, phone, sign-in record, vehicle, kitchen assignment, online status, last location, bank details, driving licence, selfie, and push token).

What we may retain

• Backups and logs: Residual copies may remain in encrypted backups for up to 30 days before automatic rotation.
• Legal and security: We may retain minimal information if required to comply with law, resolve disputes, enforce our terms, or prevent fraud or abuse.

Questions

For general privacy practices, see our Privacy Policy. For help with your request, email charan@fitcrave.co.