Who to write to
- Name: Charan Teja
- Designation: Grievance Officer, FITCRAVE PRIVATE LIMITED
- Email: charan@fitcrave.co
We acknowledge every grievance within 48 hours and resolve it within 30 days.
Before you write
For an order problem, Help & Support in the FitCrave app is fastest because we can see your order. For anything else, contact us first. Use this page if you’re not satisfied with the answer or your complaint is about personal data.
How to raise a grievance
Email charan@fitcrave.co with:
- Type: order or refund, Plus billing, personal data and privacy, kitchen or food safety, rider conduct, or other
- Your name and the phone number on your FitCrave account
- Your earlier ticket number or order details, if you have them
- What happened and what you’d like us to do
We reply with a reference number.
If you're not satisfied
You can contact the National Consumer Helpline (1915), or for personal data, the Data Protection Board of India.
Your privacy rights
- Access: ask what personal data we hold and how we use it.
- Correction: update your details in the app or ask us to correct them.
- Erasure: delete your account.
- Withdraw consent: in the app’s settings, or Cookie settings on this site.
- Nominate someone to use your rights for you.
Details are in the privacy policy.