These Terms of Use (“Terms”) govern your use of the FitCrave mobile apps, this website and related services (the “Service”) operated by FITCRAVE PRIVATE LIMITED (“FitCrave”, “we”, “us”). By creating an account or using the Service, you agree to these Terms and to our Privacy Policy.
1. Eligibility and account
You must be at least 18 years old to use FitCrave. You are responsible for the accuracy of information you provide and for activity on your account. Keep your phone, email, and Google or Apple sign-in secure. You may delete your account at any time from the app or our account deletion page.
2. What FitCrave provides
FitCrave is a fitness and nutrition app. Features include personalized meal and workout plans, meal logging (photo, barcode, manual, and mess-menu scan), an AI coach, Health Connect / Apple Health sync, a location-based community, and ordering healthy bowls from kitchens FitCrave has inspected, where delivery is available. Features vary by area and may change as we improve the Service. Anything marked as coming soon in the app is not part of the live Service until we say it is.
3. Health disclaimer
4. Food orders, prices and payments
- Prices, delivery fees, taxes and availability are shown in the app before you pay.
- Payments are processed by our payment partner, Cashfree. FitCrave never sees your full card number or UPI PIN.
- Delivery happens only inside live zones. The app checks your exact location before you order.
- You agree to give accurate delivery details and to be reachable while your order is on the way.
- Deleting your FitCrave account does not cancel a charge already made through Google Play or a payment provider; cancel those separately if needed.
5. Cancellations, refunds and delivery
Cancellations and refunds follow our refund and cancellation policy. Delivery areas, times and fees follow our shipping and delivery policy. Issues with an order can be reported from Help & Support in the app.
6. FitCrave Plus
FitCrave Plus is a digital subscription. It does not change food prices or delivery fees. Plans, trial, billing, renewal and cancellation are described in the Plus terms.
7. Who is responsible for what
The kitchen that prepares your order is responsible for the food until it is handed to the rider. From handover to delivery, FitCrave is responsible for the order. Each kitchen holds its own FSSAI licence. The FitCrave Verified Score is FitCrave’s own inspection result, not an FSSAI hygiene rating or a government certificate.
8. Community guidelines
Community groups, posts, comments, photos, and videos are user-generated. You must not post illegal content, harassment, hate speech, sexual content involving minors, spam, scams, or misleading health or medical claims. You grant FitCrave a licence to host and display content you upload so the Service can function. You can report posts and comments and block users in the app. We may remove content or suspend accounts that violate these Terms. We can’t review all content before it appears.
9. Acceptable use
You agree not to misuse the Service, including attempting to access other users’ accounts or data, reverse engineering the apps, overloading our systems, scraping content, or using the Service for any unlawful purpose.
10. Intellectual property
The FitCrave name, apps, designs, and software are owned by or licensed to FitCrave. You keep ownership of content you post. You give us a non-exclusive licence to use that content only to operate and improve the Service.
11. Limitation of liability
The Service is provided “as is”. To the fullest extent allowed by law, FitCrave is not liable for indirect or consequential damages, or for health outcomes from following plans or AI suggestions. Our total liability for a claim related to the Service will not exceed the amount you paid us in the 12 months before the claim (or INR 1,000 if you paid nothing). Nothing in these Terms limits rights you have under consumer protection law.
12. Termination
We may suspend or end access if you break these Terms or if we reasonably believe your use harms other users or the Service. You may stop using FitCrave and delete your account at any time.
13. Grievances
You can raise a complaint with our grievance officer. Their details and response times are on the grievance page.
14. Governing law
These Terms are governed by the laws of India. Courts in Hyderabad, Telangana have jurisdiction, except where consumer law gives you the right to bring a claim elsewhere.
15. Changes
We may update these Terms. The “Last updated” date will change, and material changes will also be shown in the app before they apply to you. Continued use after an update means you accept the revised Terms.
16. Contact
Questions: charan@fitcrave.co · FITCRAVE PRIVATE LIMITED. See also Contact.