1. Cancelling an order
- Before the kitchen accepts your order, you can cancel it in the app with no fee and a full refund.
- After the kitchen starts preparing it, the food is already being made, so cancellation is through Help & Support in the app and is decided case by case.
- If the kitchen can’t take or complete your order, or FitCrave or the rider is at fault, you pay nothing and get a full refund.
- If an order can’t be delivered because you couldn’t be reached or the address was wrong, the cost of the food may not be refunded.
- We charge a cancellation fee only where FitCrave would bear a similar charge if it cancelled.
2. Refunds for orders
- Refunds go back to the payment method you used, through our payment partner Cashfree.
- Once a refund starts, banks and UPI apps can take a few working days to show it. The app shows the status.
- We never refund in cash.
3. Missing, wrong or late items
- Report a missing, wrong or damaged item from Help & Support in the app soon after delivery, with a photo where asked.
- If we confirm the problem, we refund the affected items or the order.
4. Failed payments
If money leaves your account but the order isn’t placed, the payment is reversed automatically within the timelines set by the Reserve Bank of India. If it isn’t, write to us with the payment reference.
5. FitCrave Plus
- Plus bought through Google Play or the App Store is refunded by Google or Apple under their policies.
- If you buy Plus on this website once it is offered here, the current period is not refunded after you cancel, unless the law requires it. You keep Plus until the period ends.
- Duplicate charges are always refunded.
See the Plus terms.
6. Questions
Use Help & Support in the app for an order (we can see it there), or write to charan@fitcrave.co. FITCRAVE PRIVATE LIMITED. See also Shipping and delivery and Contact.