FitCrave delivers cooked meals only. We don’t ship physical goods by courier.
1. Where we deliver
We are launching in Madhapur, Hyderabad, starting with pincodes 500081, 500084, 500032. Pincodes are only a first check: the app confirms delivery using your exact location before you order.
2. Delivery times
Delivery is built for about 30 minutes inside the zone. The app shows a live estimate before you pay and tracks the order after. Kitchen hours are shown in the app.
3. Delivery fees
The delivery fee for your order, and any order value above which delivery is free, are shown in the app before you pay. FitCrave Plus does not change delivery fees.
4. Payment and handover
- You pay online in the app before the order is prepared.
- The rider can call you from pickup until shortly after delivery, so keep your phone with you.
- Check your order at handover and report problems from Help & Support in the app.
5. Delays and failed deliveries
Heavy rain, traffic or kitchen delays can slow an order; the app updates the estimate. If the rider can’t reach you or the address is wrong, the rider calls you and waits. If the order still can’t be delivered, the refund and cancellation policy applies.
6. Food safety
Eat your order soon after delivery. If you keep it, refrigerate it. Every kitchen on FitCrave holds its own FSSAI licence.
7. Questions
charan@fitcrave.co · FITCRAVE PRIVATE LIMITED · Contact